Privacy Policy

This Privacy Policy explains how Muscle Tower Gym ("we", "our", "us") collects, uses, stores and protects personal information from members, website visitors, class participants and community program beneficiaries. We follow reasonable principles aligned with South African data protection requirements (including POPIA where applicable).

1. Data We Collect

• Identity: name, surname, age (where relevant for youth programs)
• Contact: phone number, email address
• Membership: plan type, start date, payment confirmation (no full card storage)
• Participation: class bookings, event attendance, outreach enrolment
• Media: photos or videos from events (used with consent or legitimate interest)

2. How We Collect

• Directly via signup forms, email, WhatsApp, phone or in-person registration
• Indirectly via basic site analytics (non-identifiable)

3. Lawful Basis

• Contract – to deliver membership benefits
• Consent – optional communications / newsletters
• Legitimate Interest – facility safety, improvement, outreach impact
• Legal Obligation – regulatory or safety compliance

4. Use of Data

• Administer memberships and billing confirmations
• Provide schedules, updates and program notices
• Validate student discount eligibility
• Monitor participation to improve offerings
• Promote events or initiatives (within consent/interest)

5. Sharing & Disclosure

• No sale of personal data
• Limited sharing with trusted service providers (e.g., payment gateway, emailing platform)
• Disclosure only when legally required or to protect rights and safety

6. Security

We apply reasonable technical and organisational safeguards; however no system is completely immune to compromise. You are encouraged to be cautious with personal device security and suspicious messages.

7. Retention

Core membership records are kept while active and for a reasonable period after cancellation (accounting, safety, legal). Non-essential or expired data may be anonymised or deleted.

8. Your Rights

• Access and receive a copy of your data
• Correct inaccuracies
• Request deletion (subject to legal retention constraints)
• Withdraw consent for optional messaging
• Raise a complaint regarding misuse

9. Youth Data

Collected minimally and only with guardian consent for structured programs.

10. Cookies & Tracking

Currently limited. Should advanced tracking or advertising pixels be added, this policy and consent mechanisms will be updated.

11. International Processing

If a third-party provider processes data outside South Africa, contractual and protective measures aim to safeguard your information.

12. Updates

Updates will appear here with a new revision date. Continued use of services indicates acceptance.

13. Contact

Email: info@muscletower.co.za | Phone: 081 775 5520

Last Updated: 2025-12-06